Customer Support Technician

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Location
Salt Lake City, UT
Job Type
Direct Hire
Date
Dec 05, 2018
Job ID
2644055

Customer Support Technician, Salt Lake City, Utah

 

The Customer Support Technician (CST) liaises directly with Company’s North American customer base – both on-site and via Company’s Customer Relations department – as directed by the Customer Support & Technical Service Coordinator. The CST acts as a key point of contact for service requests and is responsible for the commissioning, maintenance and training of customer site personnel in relation to our suite of technologies. The CST will also work in conjunction with the Customer Support & Technical Service Coordinator to recommend and follow up spare parts sales through to receipt of the customer purchase order.

 In addition, an important aspect of the CST role involves instruction in the technical aspects of our technologies and training of North American employees to the high standards required in order to service our equipment. The CST will be required to travel to customer mine sites for all aspects of service work including repairs, fault-finding, troubleshooting and warranty work.

 

Major Duties: Commissioning, fault-finding / repairing, maintaining and monitoring our equipment at mine sites. Training mine site personnel and employees in the use of our specialized equipment. Ensuring that Non-Destructive Testing (NDT) is carried out as appropriate on  equipment to ensure detection of early signs of damage which could lead to component failure. Providing sales support to customer base (where required) in conjunction with the Customer Support Manager. Liaising with the Customer Support Manager and Customer Relations Department so as to ensure that customer feedback occurs in a timely manner. Ensuring timely completion of timesheets and other administrative paperwork

 

SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED: Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic or similar trade qualification. Working proficiency in written and spoken English and Spanish, ideally with additional translation skills. High-level written and spoken communication skills, with the ability to represent Company to staff of all levels at mine sites and other organizations. Outgoing personality that allows the individual to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known. Effective organization and time management skills. Attention to detail with respect to paperwork processing. Well-developed IT skills, particularly in the use of Microsoft Office. Ability to undergo and satisfy all site requirements, including medical examinations and the provision of personal records as requested by individual customer sites.

 

They need to have Electrical, Mechanical or Hydraulic experience.  If they come from Mechanic experience it will need to be heavy equipment not automobiles.  They can come from hydraulic background such as Ski lift equipment etc.

 

DESIRABLE: Tertiary qualification in Engineering or other relevant discipline. At least 1 year’s hard rock mining industry experience. Experience of mine site working conditions. Knowledge of and a wide range of contacts within the North American hard rock mining industry. Knowledge of and experience with the maintenance programs of grinding mills, in particular relining. Possession of a current driver’s license – United States. Possession of, or ability to obtain, unrestricted international driver’s license. A current, valid passport.  Travel approximately 150 day per year.  They get paid $55. travel bonus.  Could earn an additional $9K to $10K in Away from Home bonus.  Company pays all travel expenses so this is just a bonus for being away from home.

 

SPECIAL CONDITIONS: You will need to work flexible hours in order to meet the requirements of this position. Typically a working day will consist of 12 hours’ work, but this may be exceeded whilst traveling to and from site.. This position involves both domestic and international travel, with a range of negotiated site days to be achieved. ‘Site days’ are days spent traveling to / from and working on customer mine sites. You may also be required to attend offices to undertake administrative duties.