Customer Service Specialist

Twitter Facebook
Salt Lake City, UT
Job Type
Direct Hire
May 14, 2019
Job ID
Customer Service Specialist
The Customer Service Specialist for the Salt Lake City business unit serves as coordinator and liaison between customers and all of our company’s operations.  With a strong attention to detail, he/she will facilitate a variety of tasks to ensure high levels of customer service support in a fast-paced environment. The Customer Service Associate makes interactions personal and consistent while making it fast and easy for the customer and team members to do business. Responsibilities include all aspects of relationship management from quotation thru delivery and invoicing.
·         Serve as relationship manager with all customers, coordinating the efforts of all our company’s resources
·         Demonstrate flexibility in satisfying customer demands in a high volume, production environment
·         Responsible for inputting and maintaining reporting essential to the Sales and Marketing Department
·         Uses technology to provide information such as customer detail and timelines; understands quoting process and how to leverage in needed customer interactions
·         Follow-up with customers to clarify discrepancies for production quantities, pricing and timelines
·         Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
·         Accurately input sales orders into ERP system on a daily basis; confirm pricing is accurate and aligned with Sales
·         Run daily and weekly ERP reports to monitor and address issues as appropriate
·         Coordinates processing and filing of documents
·         Demonstrate a spirit of cooperation within and between departments
·         Contribute to team effort by accomplishing tasks as needed and coordinating with other departments
  • Demonstrates all of our corporate values
    • We have an engaged culture
    • We embrace the rigor to be safety and quality driven in all we do
    • We embrace the choice to work here
    • We operate with transparency, ethics, and integrity
    • We consistently meet our expectations
  • High school diploma or equivalent; BA / BS preferred
  • Customer service experience desired
  • Ability to communicate both verbally and written with customers and company team members
  • Proficient experience with Microsoft Office applications; experience with and ERP experience desired
  • Ability to effectively work individually or in a team environment
  • Ability to adapt to changing, fast-growing work environment
  • Strong organizational and administrative skills
  • Customer Focus
  • Proactive in identifying potential problems or opportunities to increase productivity and/or quality and improve work processes
  • Drive enhanced customer interaction and satisfaction while balancing the needs of the business
  • Must be motivated and creative, work well under pressure and operate effectively in a fast-paced team environment. 
  • Must meet internal deadlines and customer due dates
  • Must have excellent interpersonal skills and ability to communicate needs and demands in an effective manner.
  • Must be detail oriented, focused and able to produce accurate and professional documents
  • Able to manage challenging situations with diplomacy and tact
  • Must demonstrate positive attitude