Billing Administrator

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Orem, UT
Job Type
Direct Hire
Sep 29, 2017
Job ID
The Billing Administrator requires a client-first attitude to ensure all client requests are properly managed, communicated and fulfilled. The ideal candidate will use their analytical and problem-solving skills to work efficiently with both internal and external clients.
Essential Duties and Responsibilities
  • Ability to acquire a good understanding of all billing aspects of the company which have an array of rules and exceptions and requires highly attentive to detail to avoid billing errors that have a direct effect on cash flows.
  • Generate and review approximately 4K invoices/credits a month (i.e. renewals, upgrades/downgrade, one-time fess, add-ons, reactivations, and non-automatic activations invoices). 
  • Data entry and verification; review bill runs for accuracy and completeness and obtain any missing information.
  • Successfully execute month-end closing processes including managing data between all system operations that have direct impact with Zuora (our billing system) and NetSuite (our accounting system). 
  • Work closely with Sales, Supplier/Contractors, Customer Service, Client Managers and Revenue Accountants to ensure that subscriptions are billed correctly and that we can recognize the revenue as intended.
  • Familiar with basic billing and accounting principles
  • Fast paced environment with enormous growth potential
  • Strong attention to detail / accuracy
  • Utilize various internal and external software programs as it relates to cash application and banking.
  • Generate and adjust invoices and credit notes
  • Respond to related inbound email and telephone inquiries from customers and internal personnel and resolve issues in a timely and professional manner
  • Escalated Customer Service billing overflow needs
Minimum Qualifications and requirements
  • Exceptional Customer Service and problem solving skills
  • Strong analytical and critical thinking skills required, including a thorough understanding of how to interpret customer billing and subscription inquires, questions and updates and translate them into applicable solutions.
  • Exemplary phone and email etiquette
  • Ability to multi-task and work in face paced environment
  • Experience within billing and collection departments.
  • Ability to investigate a problem and find a solution in a timely, efficient manner.
  • Must exercise logical thought process steps and excellent judgment to understand an issue from all angles before executing an action.
  • Positive attitude and ability to adapt in ever changing environment.
  • MS Excel proficient
  • Experience with Netsuite and Zuora preferred
  • Associates Degree preferred
  • Minimum of 2yrs work experience in accounts receivable preferred