Senior Manager IT College Student Mentor

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Job Type
Direct Hire
May 17, 2016
Job ID


  • Understands and is committed to clients mission and strategic vision.  Can communicate this commitment effectively and consistently and by example.
  • Leads graduation improvement initiatives within IT college teams to support the university’s graduation goals.
  • Provides supervision, direction, and leadership for a team of program managers (direct reports), each of whom is responsible for the performance, training, and development of a team of IT college course mentors and student mentors. 
  • Collaborates with product management, assessment, academic services, enrollment, financial services, information technology, and other client department leaders to provide students a personal, flexible, and affordable education experience.
  • Develops a comprehensive understanding of the competitive market environment.Frequently communicates with and understands the motivation, life circumstances, and characteristics of the students who seek to earn client degrees. 
  • Gathers qualitative and quantitative data regarding student experiences with IT college courses. Uses that data to implement improvements in mentoring approaches within the IT college.
  • Gathers and uses student input to inform the client decision-making process, particularly with regard to client mentoring strategies and services.
  • Based on market and consumer (i.e., student) understanding, develops and implements effective communication strategies to positively impact student progress, retention, satisfaction, and graduation.
  • Collaborates with department leaders to make hiring and promotion decisions.
  • Ensures that strategic plans are executed and results are analyzed for future direction.
  • Provides analytical support to the product management, assessment, and academic services departments.
  • Takes ownerships of assigned initiatives and applies strong leadership skills to build a high-performing, cross-functional team environment.
  • Develops strategic and effective working relationships with key client stakeholders.
  • Leads initiatives to improve the completion rates of students enrolled in IT college assessments.
  • Leads efforts to retain students enrolled in IT or Computer Science college courses, designing initiatives to improve retention results and measuring the success of those initiatives.
Job Description
The Senior Manager IT College Course Mentor reports to the Director of IT College and is a member of the university’s academic leadership team.
The Senior Manager is primarily responsible for the implementation and success of the various service, instruction, and support initiatives employed by the IT college faculty.  Secondary responsibilities require that the Senior Manager be a student, program, and curriculum expert in order to drive a continuous improvement process using data to inform and participate in the university’s strategic decision-making process.  Additionally, the Senior Manager provides leadership and supervision for a team of 7 to 10 program managers. 
The Course Mentor Senior Manager is available and accountable to members of his or her team and is responsible for the performance of its members.  The Senior Manager demonstrates clients “students-first” culture and leads his or her team by example.  The Senior Manager establishes clear performance expectations and delivers results which are consistent with university goals and department responsibilities.
Essential Duties and Responsibilities
Required Experience
  • Collaboration: Reports to the Director of IT College.  Works closely with members of various client leadership teams.
  • Organization:  Leads ongoing team- and discipline-specific training in a distributed (in-office & remote employees) environment.
  • Schedule:  Works at least 40 hours per week with a schedule that includes some evening and weekend work.
  • Must be technologically advanced and educated -  Data entry, Outlook email and calendar, MS Office, database, or equivalent experience is required.
  • Customer service and communication skills:  Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.
  • Travel/Commute:  works primarily from home but is available to travel to, and work from, Salt Lake City, Indianapolis, Phoenix, Austin, or other cities occasionally. 
  • Education experience:  Masters in Computer Science or Information Technology required